Guidance

Guidance for small businesses now available

Plain-language guidance and model notices to help small businesses meet their obligations before commencement.

Ahead of commencement, the Authority has published plain-language guidance to help small businesses understand their obligations under the Consumer Fairness and Safety Act 2026, including model contract terms, pre-contract disclosure checklists, and guidance on handling recalls and complaints.

Under Section 5C, the Authority will continue to exercise proportion where a breach by a small business is minor and a first occurrence, while still expecting timely correction.