Before you report
If you believe a business has misled you, sold you an unsafe product, used unfair contract terms, or refused a repair, refund or cancellation you are entitled to, you can report it to the Authority.
What happens next
The Authority may investigate, request information or documents, and carry out inspections. Before any compliance notice or civil penalty is issued, the business concerned is given an opportunity to respond (Section 5B). Where appropriate, the Authority works with specialist regulators to avoid duplicate action for the same conduct.
How to report
Use the Contact page to submit a report. Please include as much detail as possible: the business's name, what happened, when, and any supporting documents.